Feb 12, 2021
I invite Aaron Roe, presently the Process Owner of Customer Experience at Roche Diabetes Care, as my guest on this episode of "State of Readiness". This is a really great conversation full of enthusiasm and passion.
Aaron started his professional career out of tech school at a small start-up weighing drops of water as part of the testing process for medical devices. His process included queuing 10 devices at a time. One day, a colleague suggested there was a better way; and that better way was queuing three at a time. This proved to be more efficient and Aaron has been infatuated with process improvement ever since.
But the real "ah-ha" moment came as Aaron saw the start-up grow and move from Lean principles to value-based manufacturing. This resulted in employees working to the KPI (as naturally occurs), but not in what was in the best interests of the company. The results looked good on paper for a time, but the company was building inventory; with much of the inventory expiring before it was sold and brought the company to near failure.
A true tail of woe. But an experience which would shape Aaron's thinking since.
Give a listen. I am sure you will enjoy hearing Aaron's story as much as I did.
Aaron Roe has spent the last 15 years at Roche, holding positions and roles including; Commercial Excellence Director, Business Process Owner for Global Marketing and Customer Experience and various roles in Continuous Improvement, Quality, and Compliance.
For the past seven years, he has also been an Instructor and Course Designer in Lean Principles at Purdue’s College of Engineering.
His career began in food service before moving on to automotive service and then to Medical-Devices. From the factory, to the warehouse, to the customer’s lab, he has specialized in leading professionals to take what is and make it better.
But his passion and specialization are tackling the “Big Hairy Performance Problems” that loom large and prevent business from moving forward and is especially adept at facilitating collaboration and progress in complex scenarios.
He earned his Bachelor of Science in Business Administration from the University of Phoenix and his MBA at Indiana Wesleyan University.
Headquarters; Basel, Switzerland
Year Founded; 1896
Company Type; Pharmaceuticals
Company Size; 80,000 employees worldwide
Specialties; F. Hoffmann-La Roche AG (aka "Roche") is a Swiss multinational healthcare company that operates worldwide under two divisions: Pharmaceuticals and Diagnostics. Its holding company, Roche Holding AG, has bearer shares listed on the SIX Swiss Exchange. Roche Diabetes Care is a leading provider of blood sugar monitoring systems and insulin pumps. With more than 40 years experience, our number one goal is to help people living with diabetes track and manage their blood sugar so they may have better control of their health.